Testimonials
Chief client officer of a major New York Stock Exchange Firm
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Finally some one gets it right! Richard understands that keeping your best clients is much more important than bringing in new ones. Not only are your clients the lifeblood of your business but they are the key to continuing to build a great practice year in and year out.
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Director of Institution Marketing at a hedge fund
Richard has developed a sixth sense when it comes to the use of customer service to build a successful business. His methods of creating a network of resources to serve clients are unparalleled. It is easy to see why he is one of the most popular and sought-after. Speakers in the Financial Services Industry.
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Multimillion-Dollar producer at a New York Stock Exchange firm.
Richard has done the most significant introspection of the role of a financial advisor since Nick Murrays landmark work. His client service model raises the bar. .
PhD and Chairman of a Scientific Firm
This book is the Rosetta Stone to Customer Service. Concept after concept leads the service professional to develop the manta, “I’s all about them.” Putting your best clients first is a lesson that has to be learned over and over again until it is indelibly transposed on your brain.
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Dean of the graduate school of Management of one of the leading Universities in Southern California
With all the attention to analytical methods in business management these days many have forgotten the art and importance of relationship management. This book is a tutorial on building trust between the professional advisor and his or her clients
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I just wanted to thank you for your regular encouragement and great information. I can sometimes get so caught up in the hectic day to day! Your little reminders and gems of information are greatly valued and appreciated.
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Don Connelly is the absolute best. Wisdom is the word I think of when Don is speaking.
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Every time I listen to you I learn so much! You always get me back to the fundamentals. Telling my story to people is something I must do more often.”
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You’ve had a great impact throughout my career. I am delighted to see that you are still changing lives.”
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96 RJ advisors heard you share one phenomenal story after another. Tremendous job! Nobody delivers as much passion as you, not even close. Thank you for doing what you do.
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Professional speaker, motivator and educator.
I have known Richard Capalbo for years, both as a personal friend and as a business associate. I place great value in what he has to say- Richard gets it right.
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Thank you very much. I have had the pleasure of hearing your talks many times over the years, and I benefit each and every time I listen to you. Thank you for giving so generously of yourself. It benefits advisors and the clients we serve.
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Don, I have loved your advice and coaching over the years. I so much respect for you and your work.
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You meet a few people in your life that you really get a kick out of, and you remember what they said. You are in that small group
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It was truly a great highlight in my career to spend time with you. I am an advocate for storytelling, and it was a great reminder how important that is in serving our clients.
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